Definitions
§ 1
In these regulations of the online store www.fasardi.com, hereinafter referred to as the "Regulations", the following terms should be included:
"Seller" – Fasardi Sp. z o. o. with its registered office in Starowa Góra, ul. Topolowa 17, 95-030, registered in the register of entrepreneurs of the National Court Register under the number 0000586525, whose registration files are kept by the District Court for Łódź-Śródmieście in Łódź, 20th Commercial Division of the National Court Register, share capital PLN 400,000.00, NIP 728 280 47 46, REGON 363000770, e-mail: sklep@fasardi.com,
"Store" - online store located on the website www.fasardi.com and its subpages,
"Customer" - any person who has concluded an agreement with the Seller for creating an account in the Store or placing an order without creating an account in the Store; this term also means a person who does not have an Account and is in the process of placing an order,
"Account" - the Customer's account created by him in the Store in accordance with the rules set out in the Regulations,
"Consumer" - a person defined in the provision of Art. . 221 of the Civil Code,
"Policy" - Privacy and cookies policy, available at www.fasardi.com/politykaprywatnosci.
II General provisions
§ 2
The Regulations define the rules for the provision of electronic services by the Seller to Customers, consisting in enabling them to: conclude online sales contracts for goods included in the Store's assortment for prices given on the relevant subpages of the Store and create an Account.
§ 3
The content presented on the Store's website, in particular announcements, advertisements, price lists and other information, does not constitute an offer within the meaning of the provisions of Art. 66 and 661 of the Civil Code, but an invitation to submit offers.
§ 4
The prices of goods included in the Store's assortment are expressed in Polish zlotys and include VAT. The Seller may modify the Store's assortment, product prices, and carry out and cancel promotional campaigns. The changes do not affect sales contracts for individual goods already concluded with customers.
§ 5
A purchase in the Store can be made after providing full address details when placing the order.
§ 6
To use the Store, it is not necessary for the Customer's computer or other device to meet specific technical conditions. All you need is: Internet access, an e-mail address, a standard operating system and a web browser.
In order to properly use the Account and place an order, cookies must be enabled in the web browser. Cookies are used to maintain the Customer's session after logging in to the Account and to maintain the ordering process. It is then possible to delete them using appropriate options available in the web browser or using other software. Detailed information regarding cookies is included in the provisions of the Policy.
III How to care for jewelry
§ 7
You should remove your jewelry before washing or bathing. Ingredients contained in soaps/gels/liquids may change the natural colors of jewelry (discoloration).
Before doing any housework, doing sports or other activities, you should remove the jewelry because it may result in scratches, destruction of the jewelry, falling out/cracking of the elements embedded in it. stones/decorations. Additionally, some detergents may unsolder jewelry and damage their surface.
When sleeping, it is recommended to remove jewelry and store it preferably in a case/box/case (lined with soft fabric).
Contact jewelry with perfumes and deodorants should be avoided. , creams, other cosmetics.
Selected products in our offer are silver products covered with a layer of gold. The gold-plated, thin coating is subject to a natural abrasion process, so it is especially important to take off the jewelry after returning home, store it properly and do not expose it to the agents/factors indicated in the above points. The gold coating wears off naturally /over time and use/, changing the color of the jewelry. This does not indicate a product defect and is not a basis for making a complaint about the jewelry.
Be careful when using necklaces/bracelets because hooking or wrapping them around another item may break the necklace/bracelet.
The seller may refuse to accept the complaint if the user jewelry did not follow the recommendations included in the "How to care for jewelry" section.
IV Setting up an Account
§ 8
A person wishing to conclude an agreement with the Seller to create an Account should click the "My Account" tab located in the upper part of the Store, and then the "Create an Account" button in the "New Customers" section. The form contained there constitutes the Seller's offer addressed to the future Customer regarding the conclusion of an agreement to set up an Account.
Then, please complete the above form and provide: name, surname, e-mail address, password.
It is prohibited to add illegal content form.
In order to send the form and complete the registration procedure in the Store, acceptance of the Regulations and Policy is necessary.
Clicking the "Send" button sends the registration form to the Seller and is tantamount to acceptance of the Seller's offer by the person setting up the Account. referred to in the provision of the first paragraph of this paragraph. At this moment, an agreement to set up an Account is concluded between the Seller and the person who completed the registration form.
After concluding the agreement, in accordance with the provisions of the above paragraph, the Seller sends to the Customer, to the e-mail address provided by him, a message with confirmation of opening an Account.
If the Customer is a Consumer, he or she has the right to withdraw from the contract for opening an Account, without giving reasons, within 14 days from the date of its conclusion, i.e. from the moment specified in the provisions of paragraph five of this paragraph. Provisions of § 14 section 2-4 shall apply accordingly.
§ 9
The Seller recommends that the Customer carefully stores his/her login details in the Store so that no unauthorized persons gain access to these data.
§ 10
After creating an Account, the Customer has the opportunity to: edit their data, place orders, view order fulfillment status, view order history and returns.
V Placing an order
§ 11
The sale of goods is based on orders placed by the Customer. The Customer can place an order after logging in to the Account.
Orders can be placed via your Account 7 days a week, 24 hours a day.
§ 12
In order to conclude a sales contract with the Seller, the Customer selects the goods in the Store by selecting their quantity, color and size, and then clicking the "Add to cart" icon next to the given goods. The goods in the cart have not yet been ordered and the Customer has the option of adding additional goods to the cart, removing the goods contained therein, or canceling the purchase.
After adding the goods to the cart, the Customer has the option of changing the quantity of the goods he wants. buy in the Store by changing the appropriate section and removing the goods from the basket. Then the Customer should click the "Proceed to checkout" button.
At this stage, the Customer should provide his address details, select the delivery method and the associated payment method. The summary will indicate information about the delivery method and the selected payment method, as well as their cost. The amount to be paid (order value) will also be updated by adding the fee for the selected payment and delivery methods.
If the Customer does not have an Account, he or she can create one by completing the registration form and providing address details. This form constitutes the Seller's offer to the Customer regarding the conclusion of an agreement to set up an Account. It is prohibited to add illegal content to the form, in particular personal data of third parties who have not authorized the creation of an Account on their behalf.
The customer can also place an order using their accounts on social networking sites. To do this, he should click the "Log in" button and then provide his login and password to the account on the selected portal, and then complete the data necessary to complete the order. If the Customer chooses the option of placing an order using an account on a social networking site, then to place an order it is necessary to accept the Regulations and the privacy and cookies policy.
If the Customer has an Account, he or she should log in to it.
After after adding all the goods that the Customer wants to order to the cart and verifying or completing the shipping data, it should be checked for correctness. At this stage, the customer can also add comments to the order. The goods displayed in the summary, along with their quantities and prices, as well as the selected delivery and payment method along with their cost, constitute an offer addressed to the Customer by the Seller to purchase these goods.
Then, you should confirm the order by clicking the "Order with obligation to pay" button. . Clicking this button causes the Customer to accept the Seller's offer referred to in the above paragraph and results in concluding a sales contract between the Customer and the Seller.
If the payment method is selected: "Prepayment", the Customer after clicking the "Order with obligation to pay" button will be redirected to the website of the entity that processes online payments. Payments are made based on the regulations available on the website of the entity making online payments.
§ 13
Methods, costs and terms of delivery of goods and processing of payments are specified each time when placing an order. The following payment methods are available: online payments, cash on delivery. The following delivery methods are available to the Customer: courier, parcel locker. Detailed information on order processing time, delivery methods and costs, and payment processing can be found in the "Delivery and payments" tab. The ordered goods are delivered to the Customer in the manner indicated in the order. The costs related to the delivery of goods and payment processing are borne by the Customer, and the Seller may set a certain threshold of purchase value, after which the Customer exceeds the delivery or payment costs by the Seller.
§ 14
After completing the order, an electronic invoice documenting the order will be sent to the e-mail address provided by the Customer within the meaning of the Act of March 11, 2004 on tax on goods and services (uniform text: Journal of Laws of 2011, No. 177, item 1054).
VI Returns and complaints
§ 15
If the Customer is a Consumer, as well as when the Customer is a natural person concluding a sales contract in the online store directly related to his/her business activity, when the content of the contract shows that it does not have a professional character for this person, resulting in particular from the subject of the activity performed. business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity, then he has the right to withdraw from the sales contract concluded with the Seller, without giving reasons, within 14 days from the date on which the Customer came into possession of the item or in which a third party other than the carrier and indicated by the Customer came into possession of the goods. If the subject of the contract is many items that are delivered separately, this period expires after 14 days from the date on which the Customer came into possession of the last item or on which a third party other than the carrier and indicated by the Customer came into possession of the last item.
In order to exercise the right to withdraw from the contract, the Customer should inform the Seller about his decision to withdraw from the contract by means of an unambiguous statement (for example submitted in writing sent by post to the store's address: ul. Warszawska 44/50, 95-200 Pabianice or by e-mail to the Seller's e-mail address: sklep@fasardi.com
The above-mentioned right to return cannot be used by persons who purchase the goods in connection with their business activity and ask them to additionally issue a VAT invoice.
Right of withdrawal is not entitled to the contract if the subject of the service are items delivered in a sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons (traces of cosmetics), if the packaging was opened after delivery.
In the event of withdrawal from contract, the Seller returns to the Customer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method offered by the Seller), immediately and in any case no later than 14 days from the date receiving the Customer's declaration of withdrawal from the contract. The Seller will refund the payment using the same payment methods that were used by the Customer in the original transaction, unless the Customer has expressly agreed to a different solution and it does not involve additional costs.
The Seller may withhold the refund until the moment of receipt of the item or until proof of its return is provided, depending on which event occurs first.
The Customer should return or hand over the item to the Seller immediately, and in any case no later than 14 days from the date on which he informed about the withdrawal from the contract. The deadline is met if the customer returns the item before the expiry of the 14-day period.
The customer bears the direct costs of returning the item.
The customer is only responsible for the reduction in the value of the item resulting from using it in a way other than what was necessary to establish the nature, characteristics and functioning of the items.
The store does not accept shipments sent cash on delivery.
The address for returns is: FASARDI Pabianice ul. Warszawska 44/50
§ 16
The Seller informs that he is obliged to deliver goods free from defects.
Complaints regarding the provision of electronic services by the Seller or regarding purchased goods may be submitted in writing to the Seller's address given in the provision of § 1 lit. a, by e-mail to the following e-mail address: sklep@fasardi.com, in person for the record at the Seller's office specified in the provision of § 1 lit. a.
The complaint must include: the order number (or other data allowing its identification), the Customer's contact details enabling a response to the submitted complaint and a description of the event giving rise to the complaint.
The Seller will respond to the complaint within 14 days from the date of their receipt by the Seller.
VII Duration of the contract for opening an Account
§ 17
The agreement with the Customer to open an Account is concluded for an indefinite period.
§ 18
The Customer may terminate the contract for opening an Account at any time by sending a notice to the Seller's address given in § 1 letter a, by e-mail to sklep@fasardi.com or in another form. The agreement to create an Account will be terminated with immediate effect.
VIII Final provisions
§ 19
When using the Store and in correspondence with the Seller, it is prohibited to provide illegal content.
§ 20
We inform all consumers who have purchased goods from our company online that, in accordance with the Regulation on online dispute resolution for consumer disputes and the Directive on alternative methods of resolving consumer disputes, information on the resolution of disputes involving consumers arising in connection with online transactions, related procedures, and in particular filing complaints related to online transactions, are available at:
https://ec.europa.eu/consumers/odr
If you have any questions, you can also contact national contact point. One of his advisors will provide you with answers related to filing a complaint. In Poland National contact point: Plac Powstańców Warszawy 1, 00-950 Warsaw, telephone number: 0048 22 55 60 333, email: kontakt.adr@uokik.gov.pl